Returns & Exchanges

At Jennaclays, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return or exchange process within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.

• 4.
  Drop Off and Refund

  Drop your package at any authorized carrier location; once received and inspected, your refund will be processed to your original payment method within 5-7 business days.